Support contracts for the Cisco gear you already run
Reef Support — Third-Party Cisco Maintenance
You don’t have to buy your equipment from Reef to cover it with Reef Support. If it’s Cisco gear in one of our supported families and it’s running in the US, you can put it under contract — expert engineers, advance hardware replacement, and onsite help — whoever sold it to you.
No Reef purchase required · Priced per device · 1, 3, and 5-year terms · US coverage · Coverage beyond Cisco’s end-of-service dates
Already own the gear? That’s exactly who this is for.
What's included
Catalyst 9300 Series
Cisco’s current campus workhorse, covered at a per-switch price that makes multi-year terms the obvious math.
From $437.95/yr
Catalyst 3850 Series
Past Cisco’s service window and still switching in closets everywhere. Reef Support keeps 3850 fleets covered.
From $78.95/yr
Catalyst 2960X Series
Cisco’s support for the 2960X has ended; the switches haven’t. Coverage continues here for as long as you run them.
From $78.95/yr
ISR 4000 Series
Branch routing that outlasts its OEM service dates, covered with the same engineers and response clocks.
From $78.95/yr
Nexus 9000 Series
Data-center coverage for Nexus 9000 fleets, including mixed-age racks.
From $130.95/yr
Catalyst 9100/9120/9130 Access Points
Per-AP pricing for Wi-Fi fleets.
From $17.95/yr per AP · 20-AP minimum
Cisco IP Phones 7800/8800 Series
Fleet coverage for Cisco desk phones. Covers desk phones in the 7800/8800 series; the wireless 8821 is not covered under this plan.
From $17.95/yr per phone · 20-phone minimum
How it works — for equipment you already own
Coverage options
| 24/7 — 4-Hour Response | 8/5 — Next Business Day | |
|---|---|---|
| Support hours | Around the clock, every day | Business hours, Mon–Fri |
| Replacement hardware | On site within 4 hours | Next business day |
| Best for | Core and production gear that can't wait | Access-layer and branch gear |
Pricing by family (per device)
24/7 Support — 4-Hour Response
| Family (per device) | 1 Year | 3 Years | 5 Years |
|---|---|---|---|
| Catalyst 9300 Series | $568.95 | $1,449.95 | $2,132.95 |
| Catalyst 3850 Series | $95.95 | $244.95 | $360.95 |
| Catalyst 2960X Series | $95.95 | $244.95 | $360.95 |
| ISR 4000 Series | $95.95 | $244.95 | $360.95 |
| Nexus 9000 Series | $200.95 | $512.95 | $754.95 |
| Catalyst 9100/9120/9130 Access Points (per AP) | $25.95 | $66.95 | $97.95 |
| Cisco IP Phones 7800/8800 Series (per phone) | $25.95 | $66.95 | $97.95 |
8/5 Support — Next Business Day
| Family (per device) | 1 Year | 3 Years | 5 Years |
|---|---|---|---|
| Catalyst 9300 Series | $437.95 | $1,115.95 | $1,640.95 |
| Catalyst 3850 Series | $78.95 | $200.95 | $294.95 |
| Catalyst 2960X Series | $78.95 | $200.95 | $294.95 |
| ISR 4000 Series | $78.95 | $200.95 | $294.95 |
| Nexus 9000 Series | $130.95 | $334.95 | $491.95 |
| Catalyst 9100/9120/9130 Access Points (per AP) | $17.95 | $44.95 | $65.95 |
| Cisco IP Phones 7800/8800 Series (per phone) | $17.95 | $44.95 | $65.95 |
Access-point coverage carries a 20-AP minimum, and phone coverage a 20-phone minimum. Multi-year terms lower the per-year cost — on a Catalyst 9300 at 24/7, the 5-year term works out to $426.59 per year, against $568.95 for a single year.
Buying for a fleet? Get a coverage quote — one quote for everything you’re running.
Coverage beyond Cisco’s service window
How Reef Support fits with your Reef warranty
Works alongside SmartNet
Reef Support FAQ
I didn’t buy my switches from Reef — can I still cover them?
Yes. That’s the most common way Reef Support starts. Any US-located equipment in the supported families — Catalyst 9300, 3850, 2960X, ISR 4000, Nexus 9000, Catalyst 9100 access points, Cisco 7800/8800 phones — can be covered, whoever sold it to you: another reseller, a marketplace, or gear you inherited with the building.
What do you need from me to start coverage?
Very little: the model and quantity for pricing, then — once you order — each device’s serial number and install address on the short registration form we email you. No original purchase paperwork, no proof of where you bought it. Coverage start is confirmed once registration is complete, typically within one business day.
My 2960Xs are past Cisco’s support window — are they still eligible?
Yes. Eligibility doesn’t depend on Cisco’s service calendar. The Catalyst 2960X and 3850 are two of the most-covered families on Reef Support precisely because Cisco’s window has closed on them while the hardware keeps running. The same applies to ISR 4000 routers past their end-of-service dates.
I bought my gear used or refurbished (not from Reef). Can it be covered?
Yes — coverage follows the equipment, not its sales history. If it’s a supported model, located in the US, and in service, it can go under contract, with the same registration step as any other device.
Do I have to cover my whole fleet, or move everything off SmartNet?
Neither. Contracts are per device, so cover one device, one site, or one family — and plenty of customers keep SmartNet on their newest core gear while Reef Support covers the rest. Add more devices any time.
What does the 20-unit minimum mean for access points and phones?
Access-point coverage is priced per AP and starts at 20 APs; phone coverage is priced per phone and starts at 20 phones. Below that, per-device support costs more to deliver than it’s worth to either of us. Switches and routers have no minimum — one contract covers one device.
What exactly is covered — and what isn’t?
Hardware support and troubleshooting for the covered device: engineer access, advance replacement parts, and onsite field-engineer dispatch per your response level. Cisco software and firmware updates (IOS and phone firmware) remain available through Cisco — Reef Support covers the hardware and the humans, not Cisco’s software distribution.
Do I need a support contract?
No. Every device we sell includes Reef's 10-year warranty, and Reef Support is never required. It's available for the networks that want engineers on call, a guaranteed response time, and onsite help — added peace of mind, on your terms.
How do I register my serial numbers?
After checkout we email you a short registration form — serial number and install address for each device. Your coverage start is confirmed once registration is complete, typically within one business day.
Can I mix Reef Support with SmartNet?
Yes — many customers do exactly that. The two cover different parts of a fleet comfortably.
My equipment is outside the US. Can I get coverage?
Reef Support's standard pricing covers US-located equipment. For equipment elsewhere, contact us — we can arrange a custom quote.
What happens when my term ends?
We remind you ahead of time, and renewal is a single order at the current pricing for your family and level. No lapse in coverage if you renew before the end date.
Can I add coverage later, or for just part of my fleet?
Any time, and in any mix — cover the core now and the branches next quarter. Contracts are per device, so your fleet map is entirely up to you.
Not sure what your fleet needs? Get a coverage quote.
Send us what you’re running — models and rough counts are enough to start — and we’ll map every device to its family and price, then send back one clear quote: coverage options, per-device pricing, and term discounts laid out. No obligation, and no sales gauntlet: if some of your gear makes more sense staying on SmartNet, we’ll tell you that too.
Prefer to talk it through? Contact the Reef team, or just buy a contract online for individual devices — see the pricing tables above.