For resellers, MSPs & IT providers
Blind Shipping: we ship it, your customer thinks it came from you.
Order gear from Reef and send it straight to your customer — the label carries your name and address as the sender, and nothing in the box says Reef Telecom. No phone call, no special request. Just check a box.
- US addresses
- Web, quote & PO orders
- Drop-ship & in-house orders
How it works
Three steps, all of them yours except the packing — we handle that part quietly.
Check the box in your cart
On the cart page or in the cart drawer, tick “Blind ship this order.” It applies to the whole order — every line, every shipment.
We print your label
The shipping label is created with your billing address as the From and the delivery address as the To — whether we ship it from our dock or a vendor drop-ships it for us.
Your customer sees only you
Only a plain, de-branded packing slip goes in the box — items and quantities, no Reef name or pricing — and no other Reef paperwork of any kind. The order arrives looking like it shipped from your shelf.
The label is the difference
Same switch, same box, same delivery address. Only the sender changes.
Standard order
DeLand, FL
Delivery address on the order
Packing slip inside names Reef as the seller.
Blind order Blind
Your billing address, exactly as entered
Delivery address on the order
Plain de-branded packing slip only — nothing in the box names Reef.
What’s in the box — and what isn’t
Blind applies to the paperwork trail, not the product. Your customer still gets fully tested gear with the full warranty behind it — they just never learn our name.
In the box
- The gear you ordered, tested & certified
- A label printed from your billing address
- A plain packing slip — items & quantities only, no Reef branding or pricing
- Full 10-year Reef warranty coverage (held by you)
Never in the box
- No Reef-branded packing slip
- No Reef invoice, flyer or branded insert
- No pricing — your customer never sees what you paid
The ground rules
Four things worth knowing before your first blind order — no fine print beyond this.
US addresses only.
Customs and export paperwork has to name the real shipper, so blind shipping isn’t offered on international orders.
Returns come to you.
If a shipment is undeliverable, the carrier returns it to the address on the label — your billing address, not ours.
Your billing address is the sender.
It prints exactly as entered at checkout — use the name and address you want your customer to see.
Tracking stays with you.
You get the tracking number as usual; your customer gets no Reef-branded shipping notices from us.
Questions
The ones resellers actually ask.
Does blind shipping cost extra?
There’s no separate blind-ship service to buy — it’s a standard option built into the cart on US orders. Tick the box and the order is flagged; no phone call or special request needed.
Can I blind ship a quote or PO order, not just a web order?
Yes. Ask for blind shipping when you request the quote or send the PO and we’ll flag the order the same way. The cart checkbox and the flag on our side are the same setting.
How does the 10-year warranty work for my customer?
The warranty is held by you, the buyer of record. If your customer has a problem, you contact us and we handle the advance replacement with you — your customer only ever deals with you.
Your name on the box. Our gear inside it.
Blind shipping is live in the cart on every US order — try it on your next one.
Start an order