3 Year Warranty, Refund, and Return Policy
Reef Telecom is not affiliated in any way with the brands we sell such as Cisco, Polycom (HP), Avaya, Mitel, Grandstream, Juniper, Arista, etc. Reef Telecom is an independent reseller and refurbisher of these brands. The warranty provided is through Reef Telecom and us only. You may be able to obtain support contract on devices purchased by us but all warranty claims, should a contract not be obtained, would need to be handled by Reef directly.
Non-Clearance products are guaranteed to be materially free from defects under normal use and service for a period of 3 years from the date of shipment of the product to the original purchaser from Reef Telecom. Clearance products and Batteries are warranted for 1 years from date of shipment to customer as well.
This warranty covers manufacturing defects in materials and workmanship encountered in normal, reasonable use of the product during the warranty period. This warranty does not apply:
1. to normal wear and tear
2. if the product has been mistreated or mishandled
3. if the product has been improperly installed or configured
4. if the product has been subject to an accident
5. if the product has been subject to lightning, power surges or incorrect electrical voltage
6. if the product has been subject to an act of God
7. if the product has been modified.
If a product covered by this warranty is claimed to be defective, the customer must follow the warranty return policy described below. Upon receipt of returned products, Reef Telecom, at its sole discretion, will either choose to repair, replace or issue a credit to the customer’s account. The warranty period for the repaired or replaced product shall terminate upon the termination date of the original warranty period of the defective product.
This warranty does not cover Software products, Key Codes, Voice Mails, batteries, headsets, licenses and Extended Warranty agreements, Service Agreements or Special Order Items.
Warranty Product Return Policy
If a product covered by this limited warranty is claimed to be defective, the end-user customer must request a Return Material Authorization (“RMA”) in accordance with the Returns Procedures set forth below. An RMA request will be approved only if the product is still within the warranty period, and the customer follows the Returns Procedures described below.
The defective product must be received by Reef Telecom, within 30 calendar days from the date the RMA is issued. A defective product received by Reef Telecom more than 30 calendar days from the date the RMA is issued will not be accepted nor will it be eligible for repair, replacement or credit.
Reef Telecom will only pay the cost of freight for the defective product to be returned to us if the address is in the United States and, if the customer uses our approved freight carrier and account number provided in the RMA documentation or the included return label.
Warranties, Software, Key Codes, Voice Mails, Service Agreements and Special Order Items are not eligible for warranty return. Please contact your sales representative if you have any questions about product eligibility for warranty return.
IN NO EVENT SHALL REEF TELECOM LLC's LIABILITY UNDER THIS WARRANTY EXCEED THE COST OF REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT. THE WARRANTY AND DISCLAIMERS ABOVE CONSTITUTE REEF TELECOM’S SOLE AND EXCLUSIVE LIABILITY HEREUNDER AND IS THE EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL REEF TELECOM, OR ITS EMPLOYEES BE LIABLE FOR ANY LOST REVENUE, LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT.
Some states do not allow limitations on the length of implied warranties or do not allow the exclusion or limitation of incidental and consequential damages, so some of the above provisions may not apply to you. Some states provide for additional warranty rights and remedies. The provisions in this limited warranty are not intended to limit, modify, reduce, disclaim or exclude any mandatory requirements provided by states. This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.
To request a return material authorization, please email firstname.lastname@example.org or open a Support Ticket by clicking the Support Ticket link at the top of the page.
Please provide the following information in your request:
- Company Name
- Contact Name & Phone Number
- Order Number
- Part Number & Quantity
- Serial Number
- Reason for Return / Exchange
Return Shipping Instructions:
- All equipment must be returned in the same packaging condition in which it was originally delivered and include all accessory items i.e., power supply, cables, line cords, documentation etc. Missing accessories or damaged equipment resulting from substandard packaging will be charged to the customer.
- All product returns must have the RMA number listed on the return packing slip or external packaging.
- An RMA expires 30 days after it is created. If the RMA expires before the product is received by us, the customer will not be eligible for credit or will incur a processing fee of $150.00 or 7% of sales price, whichever is less.
- All items will be shipped to Reef Telecom 3389 Sheridan St., Suite #525, Hollywood, FL 33021